Are you ready to offshore to South Africa?
In addition to these savings, your business in the UK can benefit from a favourable exchange rate and a national BPO incentive, currently being offered by the South African Department of Trade and Industry, which pays investors up to R290,000 (~ GBP 20 000) per job created.
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South Africa is 2021’s Offshore CX Delivery Location
OFFSHORING DESTINATION FOR 2021
BPO-RELATED GOVERNMENTAL SUPPORT
EXPANDING UNDERSEA CABLE NETWORKS
INCREASED BROADBAND BANDWIDTH CAPACITY AT LOWER COSTS
WORLD CLASS EXPERTISE IN ROBOTICS & AI
ACCESS TO A GROWING SKILLS POOL
INCREASED SKILLS DEVELOPMENT
ENGLISH SPEAKING AGENTS WITH NEUTRAL ACCENTS
Find Out If South Africa Is Right For Your UK-Based Business
South Africa can provide a skilled and socially-inclusive workforce with a neutral accent, world-class ICT, digital capabilities and network connectivity, COVID-19 compliant facilities, network connectivity, and cloud contact centres.
These are just a few characteristics that make South Africa a highly desirable offshore BPO destination.
The Hard Facts
- The South African BPO industry accounted for 1% ofthe global BPO revenue in 2014 and is expected to account for 4% of global revenues by 2031.
- It remains the preferred offshore location for businesses in the US, Canada &the UK.
- Three South African cities feature in the top 100 global outsourcingdestinations. Johannesburg leads the pack (#20), followed by Cape Town (#56)and Durban (#100).
- Operating and business processing costs are ~40% less than tier-2 UK and US cities.
Why Is South Africa The Leading BPO Destination?
In 2007, South Africa was identified as one of the emerging BPO offshore service delivery destinations. Now, 14 years later, the prediction has come true, again. The country has demonstrated a 22% annual growth rate in its BPO sector, nearly three times more than India or the Philippines.
In recent years, South Africa has been providing a skilled workforce with a high quality of life, world-class connectivity, technology, infrastructure, pioneering standards, data policies and cost-efficiencies to the international BPO community.
What's In It For You (And Your Business)?
South Africa offers major cost savings to UK-based businesses, compared to other outsourcing destinations such as Australia, the UK and the US, savings of at least 40 – 45% on a steady-state operating basis (including overheads).
This is supplemented by a national BPO incentive through the Department of Trade and Industry (dti), which pays prospective investors up to R290,000 (or ~GBP 20 000) per job created.
UK and International Businesses That Outsource To South Africa
Decisive Factors To Consider
The offshoring risks keeping leaders like you awake at night
Global businesses are always in the market forreliable and sustainable offshore outsourcing destinations.
For these companies, seeking out outsourcing partners isn’t a simple decision. They must consider a myriad of factors.
These factors include BCP planning, relevant training programmes, strong digital data protection, limited budget flexibility, and a socially inclusive workforce.
The solution partner must have stellar BXP management expertise, a strong record of BPO success, CX consulting capabilities, COVID-compliant facilities, and gig workforce capabilities.
What concerns is an offshore BPO company able to alleviate?
How will your company be perceived once you bring this company on board?
Are there any risks to dealing with an offshore BPO?
These are some of the questions that concern UK-based business leaders when considering moving their BPO abroad.
The BPO Business That Ticks All The Boxes
This is where companies such as Altron People Solutions come in.
Altron PeopleSolution is the biggest South African-owned BPO solutions and has been helping South African and international companies with their BPO needs for over 25 years.
Offering the in-demand omni-channel Inbound Customer Service and IT Tech Support, we are also specialists in Inbound and Outbound retention and sales, Back Office Support, Advanced Analytics, Knowledge Management Solutions and Business Continuity Planning.
A View Unlike Any Other
Click on the video below to experience a 3-D interactive experience of one of our Altron People Solutions’ BPO facilities.
Our Capabilities Include
- 5 million calls managed monthly
- 780 Jobs created for unemployed youth.
- 30 000 sales per month
- Over 1 million sales calls per month
- 3 000 skilled agents
- World class CX-tech
What Can Altron People Solutions Offer You?
- Omni-channel inbound customer service
- IT and tech support
- Inbound and outbound retention and sales
- Back-office support,
- Advanced Business and Quality analytics
- Knowledge management solutions
- Conversational Cloud and AI solutions
- Business continuity planning
Leading From The Front
Altron People Solutions is a member of the Altron Group, a JSE-listed enterprise. Author and businessman Mteto Nyati is the Group Chief Executive of Altron, and has enabled the dramatic transformation of this South Africa-based group, into a world-class information and communications technology organisation.
For his contributions, he was honoured with the Lifetime Achievement Award for Excellence in Management in 2020 and Business Leader of the Year in 2019.
“The modern CEO is concerned with several verticals when moving their workforce abroad. Market-driven concerns, cost concerns, quality, and value concerns are among them. Most of all, they want to know they are investing in a risk-averse solution, one that will benefit their company.”
Mteto Nyati, Group Chief Executive, Altron
How Can Altron People Solutions Serve Your Company?
As the largest South African-owned BPO solutions provider in South Africa, we will provide your company with:
STELLAR BCP MANAGEMENT EXPERTISE
A STRONG RECORD OF BPO SUCCESS
CX AND CX-TECH CONSULTING CAPABILITIES
COVID COMPLIANT FACILITIES
GIG WORKFORCE CAPABILITIES
INDIVIDUAL SOLUTIONS TO YOUR SPECIFIC BUSINESS CASE
With Altron People Solutions, you are assured of the best BPO capabilities in South Africa, the sustainability to navigate through the toughest waters, the innovation that has made them a leader, the impact sourcing that has invigorated communities around them and the agility that comes from a CX-focused culture.
We can help you increase your profit margins while maintaining the same quality level you expect fromyour standards.
You can trust us to deliver, and excellently so.
Offshore to South Africa.
Onboard with Altron People Solutions.
If you would like to knowhow much your UK-based company can benefit from offshoring your BPO operations to South Africa with Altron People Solutions, please complete our simple contact request form.