Mauritz Oberholzer, Insights Hub Manager, speaks about the Insights Hub as a strategic vehicle that provides both Altron People Solutions and its clients the business intelligence, customer trends and how it uses data to make informed business decisions.
Avesh Singh, BPO Executive, speaks about the Altron BPS BPO key growth strategy that fuses traditional contact centre processes, robotics and automation anchored by employee excellence.
Natalie Bernhardt, head of the Altron BPS Contact Centre Academy, speaks about how the Academy drives employee excellence by empowering employees with industry-relevant training to broaden their skillsets and further develop a talent pool of highly skilled professionals.
Darryl Marcus, Manager: Head of Business Development and CX Enabling Technologies was on Thursday, 30 January in conversation with Ron Derby on PowerFM’s Power Business. He spoke on how artificial intelligence (AI) can be used to enhance customer experience, especially in responding to requests and queries. He explained how the shift by consumers to using digital channels such as sms, WhatsApp and social media when interacting with business requires organisations to adopt AI-driven solutions to better serve customers.
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Igshaan Soules, Altron BPS MD, speaks about the seamless customer engagement solutions offering that Altron BPS provides its customers. As a values-based organisation, our solutions allow us to interact and engage with customers using the latest customer experience technology and insights.