Altron Bytes People Solutions (ABPS) scooped the Best Customer Experience (Loyalty) and the Most Responsive Business Partner: Frontline awards at the 2019 Vodacom Commercial Operations Business Partner Leadership Conference and Awards held on Tuesday, 18 June at the Hyatt Regency hotel in Rosebank.
Altron BPS is the largest South African-owned Business Process Outsourcing provider. By using a BI led approach, we are able to provide clients with workable insights, improve their processes and create unique customer experiences through technology-focused solutions ranging from contact centres to customer service solutions.
Igshaan Soules, MD of Altron BPS, attributes this success to the dedication that the Altron BPS management team has tirelessly committed to nurturing the Vodacom partnership since 2004 to transform the customer experience.
“These awards are a wonderful acknowledgement of the hard work of everyone involved, including every single agent, team leader, supervisor and manager on the Vodacom account. Thank you for your hard work towards earning Altron BPS this award,” says Soules.